30+ Years
Delivering business technology since 1992
Custom Applications
Portals, invoicing and dashboards built around how you work
AI & Automation
Invoices, reminders and follow-ups that happen on their own
Network Security
Firewalls, email and malware protection, watched and maintained for you
Every growing business reaches this point
Busy every day. Still not where you should be.
The days are full, but growth has stalled.
Hard work isn’t turning into better margins.
Everything waits on the same few desks.
Approvals, answers and decisions all queue up in one place.
Every job is done a little differently.
Quality depends on who happens to handle it.
Simple answers take a phone call.
Nobody can see where a job, order or invoice stands without asking around.
New people take months to get up to speed.
Training happens by shadowing, not by a clear system.
Technology feels like a patchwork.
Apps that don’t talk to each other, and IT that gets attention only when something breaks.
None of this is a people problem. It’s a systems problem, and systems can be diagnosed, designed and fixed.
What changes
Your business, running on process and systems.
The most successful companies don’t simply work harder. They run on clear processes and systems that let people do their best work.
Your business as a whole is diagnosed, made more efficient and built into clear processes, custom software and automation, with any IT issues fixed along the way. The entire organization runs the same way, every day, and is free to grow.
- A more efficient business. Wasted steps and duplicate work are removed from every process.
- Faster training. New hires learn from clear steps and built-in workflows, not from shadowing you for months.
- The same result every time. Every job, invoice and customer is handled the same way, no matter who’s working.
- Fewer manual errors. Automation handles the repetitive work, so numbers match and nothing slips through.
- Room to grow. Systems that scale with your business instead of slowing it down.
What we do
Every layer of your business operating system
Processes, people, software, automation and IT, designed to work together. From the first process map to the firewall that protects it, every layer is built around your business.
Business Process Consulting
See exactly how work moves through your business, where it gets stuck, and how to fix it, using proven Lean Six Sigma methods.
Process Documentation & SOPs
Your best way of working, written down as clear procedures your whole team can follow, every time.
Custom Application Development
Software that fits the way your business works: web applications and client portals built around your processes, not the other way around.
AI & Workflow Automation
The repetitive tasks that eat your team’s day, handled automatically, so work keeps moving on its own.
Managed IT Services & Support
Reliable day-to-day IT, so your team can work without interruptions.
Network Security & Cybersecurity
Your network, email and data protected from the threats businesses face every day.
Website Management & Google SEO
A website that stays fast, secure and easy for your customers to find on Google.
Data Management & Backups
Your data is organized, backed up and ready when you need it.
How we work
How we build your operating system
Four clear steps, with Lean Six Sigma discipline behind every one.
STEP 01
Diagnose it
We look at how your business really runs and pinpoint what’s holding it back.
STEP 02
Improve it
We cut the wasted steps and design a clear, repeatable process using the Lean Six Sigma DMAIC method.
STEP 03
Systemize it
We document it, then build the software and automation that make it the default way to work.
STEP 04
Deploy it
We roll it out, train your team and fix any IT issues along the way, then keep everything supported and secure.
Case study
From spreadsheets to a billing system that runs itself
Process DesignCustom ApplicationAutomationManaged IT
A growing services company ran its invoicing and proposals by hand from spreadsheets. We built a secure client portal and moved all of its data into it.
- Invoices go out on their own. Every invoice gets a unique running number and goes out as a PDF straight from the portal.
- No more chasing payments. Reminder and overdue notices go out on schedule, ready with one click.
- Cash flow at a glance. An aging dashboard shows past due, due now and upcoming invoices instantly.
- Proposals, secured. Proposals are encrypted and emailed from the portal, each from the user’s own address.
- Built to be trusted. Role-based permissions, automatic backups and QA testing on every release.
I would like to take this opportunity to thank you for what you have provided to our company. We have worked with you for the past 8 years and I cannot speak enough about you and the staff of Micro Desk.
Alex Mut · High Five Web Solutions
Busy every day, but not where you should be?
- The days are full, but growth has stalled. Hard work isn’t turning into better margins.
- Everything waits on the same few desks. Approvals, answers and decisions all queue up in one place.
- Every job is done a little differently. Quality depends on who happens to handle it.
- Technology feels like a patchwork. Apps that don’t talk to each other, and IT that gets attention only when something breaks.
None of this is a people problem. It’s a systems problem, and systems can be diagnosed, designed and fixed.
Your business operating system
What we do
- Business Architecture
- Custom Applications & AI
- Managed IT & Support
- Security & Data Protection
How we work
- Diagnose it. Find what’s holding the business back.
- Improve it. Cut waste with Lean Six Sigma.
- Systemize it. Document it and build the software.
- Deploy it. Roll it out, fix IT issues, support and secure it.
What changes
- A more efficient business
- The same result every time
- Room to grow
Case study: billing that runs itself
We replaced a firm’s spreadsheets with one secure client portal.
- Invoices sent automatically
- No more chasing payments
- Cash flow at a glance
What clients say
“We have worked with you for the past 8 years and I cannot speak enough about you and the staff of Micro Desk.”
Alex Mut · High Five Web Solutions
See what your business could look like fully systemized.
It starts with a conversation, then a complete assessment of how your business runs today, from A to Z.